Operations Management
As the business evolves and grows, it can develop methods of operation that sap its operating efficiency, and an organizational structure that just doesn't work. This results in overlapping — or gaps in — roles and responsibilities, increased operating expenses, and an increasing threat to the profitable operation of the business. In addition, lack of attention to human resources issues can result in serious regulatory and legal difficulties.
The business owner is frequently unaware of these problems, as they develop slowly. And since they often result from growth of the business, the owner does not have the time to recognize — let alone remedy — the problems.
ISM Consulting assists the owner by reviewing the operations of the business to identify process and organizational forces that are inappropriate for the business. ISM Consulting then works with the business owner to develop policies and procedures — and an organizational structure — to match the operating requirements of the business. Also, these policies, procedures, and organization will be positioned to accommodate the business as it continues to grow, in accordance with the strategic business plan.